FAQs + Info

Why are you called moon sheep?

I dunno. Probably because I wanted something unique, and randomly thought of two words to put together. That's what happens with a lot of businesses, right?

How long should shipping take?

Your order is either attached a shipping label whose type and price corresponds with the type of shipping you selected at checkout, or sent out via letter mail by using traditional stamps.

For US orders, we offer:

Economy Shipping (5-8 business days),

Standard Shipping (3-4 business days), and

Express Shipping (1-2 business days)

We now ship internationally!

The price of international shipping depends on the country you are located in.

USPS Priority Mail International should take 6 - 10 business days.

USPS Priority Mail Express International should take 3 - 5 business days.

Can I track my order?

Your order is currently not trackable if it is sent through letter mail. If it has a shipping label, it may or may not be trackable. If tracking your order is possible, we will be sure to let you know, and provide you with further instructions on how to track your package.

What if I haven't received my order? Is it lost?

It is entirely possible your order could've gotten lost. However, once I mail it that is out of my control. I will try my best to work with you to solve the issue, but I will not be able to find the order if it is lost, regardless of whether or not it has a shipping label. If a shipping label is attached, I can look into it, but it is not guaranteed.

If it's been a little while and you still haven't received your order, keep in mind that delays due to holidays, weather conditions, sickness, or other situations are a possibility.

Do you accept returns?

All sales are final once shipped. As of right now, we don't accept returns. 😓 However, if you receive a product that is damaged or unsatisfactory, you can contact me within 7 business days of receiving your order and we can work something out. Thank you!

Do you accept refunds/cancellations?

I accept refunds & cancellations as long as the order has not been shipped. Once the order has been shipped, I do not accept these. Please note that it may take up to a week or 5-7 business days for the funds to appear in your account again.

Where are you located?

For those who prefer to keep it simple, I'm in the US! Otherwise, I'm located in Central Iowa. (Go Cyclones!!)

Do you ship internationally?

Yes! I currently ship to:

Austria

Australia

Belgium

Canada

Switzerland

Czechia

Germany

Denmark

Spain

Finland

France

The United Kingdom

Hong Kong

Ireland

IsraeI

Italy

Japan

South Korea

Malaysia

The Netherlands

Norway

New Zealand

Poland

Portugal

Sweden

Singapore

Argentina

Brazil

Chile

Colombia

Indonesia

Mexico

Paraguay

Peru

Taiwan

Thailand

Uruguay

Vietnam

& The United States!

How can I get ahold of you?

You can either contact me by filling out the form on my contact page or emailing moon.sheep.sticker.co@gmail.com.

Thanks so much! -Anya